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Form 20- Retail Drug License for retail pharmacies and medical storesForm 21- Wholesale Drug License for wholesale dealers and distributorsForm 20B- Retail Drug License (Restricted Categories) for retail sale of scheduled/restricted medicinesForm 21B- Wholesale Drug License (Restricted Categories) for wholesale of scheduled or restricted medicines
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If you are planning to start or continue a retail or wholesale drug business in West Bengal, obtaining a Drug License becomes a mandatory requirement under the applicable law. The application is required to be made online through the Drug License portal of the Department of Health & Family Welfare. Here’s everything you will need to know.
The Retail and Wholesale Drug License is issued by the Directorate of Drugs Control under the Department of Health & Family Welfare, Government of West Bengal. The Directorate functions as the regulatory authority for implementation of the Drugs and Cosmetics Act, 1940 and the rules made thereunder, along with the Drug Price Control Order, 2013, the Narcotic Drugs and Psychotropic Substances Act, 1985 and the Drugs and Magic Remedies (Objectionable Advertisement) Act, 1954.
The application is required to be filed through the “Drug License” section of the official website or through the West Bengal Drug License portal. Once submitted, the application is examined by the competent authority, being the Assistant Director of Drug Control of the respective district. As per the prescribed procedure, the application is processed within a period of 90 days from the date on which a complete application is received.
A Retail or Wholesale Drug License is a regulatory approval required for carrying on the business of sale of drugs, whether through retail or wholesale mode, in West Bengal.
The licensing process is administered by the Directorate of Drugs Control under the Department of Health & Family Welfare, Government of West Bengal. The role of the Directorate is to ensure implementation of the applicable drug laws and to maintain standards so that medicines made available to the public are safe and of assured quality.
The application for the license is required to be filed online through the designated portal. The applicant is required to upload the prescribed documents in PDF format in accordance with the proforma provided within the application system.
Basic details relating to application for Retail and Wholesale Drug License in West-Bengal are as follows:
| Particulars | Details |
| Department | Department of Health & Family Welfare, Government of West Bengal |
| Directorate | Directorate of Drugs Control |
| Competent Authority | Assistant Director of Drug Control of the respective district |
| Application Mode | Online through Drug License portal |
| Processing Time | 90 days after receipt of complete application |
| Fees | As per applicable Act and Rules |
| Payment | To be made through GRIPS before application |
The Drugs Control Directorate works as a public health measure through enforcement of the applicable drug laws.
The Directorate is entrusted with grant or retention of manufacturing and selling licences relating to allopathic drugs, homoeopathic medicines, cosmetics manufacturing licences, Blood Bank, surgical and medical device units.
It also carries out inspection of manufacturing process of sera or vaccines units, monitors and issues GMP and GLP certificates, including MSC, NVC, COPP and Free Sales Certificate, and approves quality control laboratory of medicines and cosmetics.
After submission, the application is processed by the department.
The form and submitted documents are verified. Inspection is conducted by the Senior Inspector or Inspector of Drug Control. The inspection report is submitted to the Assistant Director of Drug Control.
After completion of the departmental process, the competent authority communicates the decision to the applicant. If approved, the applicant can download or take print out of the license or approval.
The following laws and regulations are applicable:
| Sl. No. | Regulation |
| 1 | Drugs and Cosmetics Act, 1940 and rules formed thereunder |
| 2 | Drug Price Control Order, 2013 |
| 3 | Narcotic Drugs and Psychotropic Substances Act, 1985 |
| 4 | Drugs and Magic Remedies (Objectionable Advertisement) Act, 1954 |
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Retail Drug License (Form 20 / 20B)
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Wholesale Drug License (Form 21 / 21B)
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A Drug License is required under the Drugs & Cosmetics Act, 1940 for any person engaged in the sale, distribution or storage of medicines in West Bengal.
At CharteredONE, complete support is provided for the entire licensing process, including initial assessment, preparation and verification of documents, filing of application through the portal and follow-up with the concerned authority.
The objective is to ensure that the application is filed correctly, documents are complete in all respects and the process is completed smoothly without delays or unnecessary queries.
You need a Drug License in West Bengal if:
CharteredONE assists in preparing and filing the drug license application accurately. It ensures proper selection of license type, correct filling of online form, and complete documentation as per requirements to avoid delays or rejection.
CharteredONE helps in organizing and verifying all required documents including premises proof, pharmacist details, and affidavits. It also supports in responding to queries raised by the competent authority during the application process.
CharteredONE provides end-to-end support from application to approval. It assists in tracking status, coordinating during inspection, and ensuring smooth completion of the process, including guidance after approval for compliance and record maintenance.
Here are some common questions we receive from our customers. If you have any additional questions, please don’t hesitate to contact us.
The license is issued by the Assistant Director of Drug Control of the respective district under the Directorate of Drugs Control, Department of Health & Family Welfare.
The application is required to be filed online through the Drug License portal by registering, filling the form and uploading prescribed documents.
The processing time is 90 days after receipt of complete application in all respect.
Yes, the application, document submission and tracking are done through the online portal.
Documents include trade license, premises proof, pharmacist details, affidavits and other prescribed documents in PDF format.
The application is forwarded to the competent authority, verified by the Inspector and inspected before decision is taken.
Yes, the competent authority may ask for additional information or clarification if required.
The applicant can track the application online and receives updates through email or SMS alerts.
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